We’re here to help you hear every moment clearly.
Whether you have a question about setting up your AmpliHear™ devices, want to follow up on your recent order, or need personalized fitting tips, our dedicated customer care team is ready to assist.
Track Your Order
Need real-time shipping updates? Once your order ships, you can monitor its journey directly using your tracking number:
- Primary Tracker: 17Track Global Package Tracking
- Express Courier Tracker: Cainiao Global Tracking
Shipping Note: Please allow 2 to 3 business days for carrier systems to register initial checkpoint scans after your tracking link is generated.
Get in Touch with Our Support Team
Have an inquiry or need assistance with your device? Reach out directly, and one of our dedicated support specialists will assist you:
- Official Email: [email protected]
- Response Time: Within 24 business hours (Monday – Friday)
To help us resolve your request as quickly as possible, please include your Order Number and the Full Name associated with your purchase in your message.
Quick Answers & Troubleshooting
Looking for an immediate solution? Many common questions regarding volume tuning, silicone dome sizing, feedback whistle prevention, and recharges are already detailed in our self-service guide: