Thank you for choosing AmpliHear™. We are committed to delivering your hearing devices quickly, safely, and transparently. Please review our shipping policy below for details on delivery timeframes, tracking, international customs, and transit claims.
Free Standard Shipping on Every Order
We believe restoring your hearing should be simple and affordable. That is why we proudly offer 100% FREE standard shipping on all orders—no minimum purchase required, and no hidden handling fees added at checkout.
Order Processing & Dispatch Timelines
- Warehouse Processing: Orders are verified, packed, and handed over to our carrier partners within 24 to 48 business hours (Monday – Friday, excluding public holidays).
- Estimated Delivery Time: Standard transit generally takes 3 to 7 business days for domestic destinations. International delivery windows may vary between 7 to 15 business days depending on local postal logistics and customs clearance.
Real-Time Order Tracking
Every shipment includes full door-to-door tracking:
- Dispatch Notification: As soon as your package leaves our facility, you will automatically receive a shipping confirmation email containing your personal tracking number and direct tracking link.
- Carrier Scan Latency: Please allow up to 24–48 hours after receiving your dispatch notice for the carrier’s system to register initial facility scans and display accurate transit updates.
- Track Your Shipment: You can follow your order’s real-time progress anytime via our dedicated Tracking Portal or Global Courier Portal.
Customs, Duties & Import Taxes
For deliveries outside our domestic shipping zones:
- Orders may be subject to local import duties, VAT, or customs clearance fees once the package reaches your destination country.
- Any applicable duties, import taxes, or regional customs brokerage fees are determined by your local government and are the sole responsibility of the customer.
- AmpliHear™ has no control over these assessments. We advise contacting your local customs bureau prior to ordering for specific duty thresholds and regulations.
Damaged Items, Transit Losses & Delivery Exceptions
Every AmpliHear™ unit undergoes a rigorous multi-point quality and packaging inspection prior to dispatch to ensure it leaves our warehouse in perfect working condition.
- Carrier Transit Damage & Loss: Once a package has been transferred to third-party shipping couriers, standard transit handling is under their direct control. AmpliHear™ cannot assume direct liability for rough transit handling, lost parcels, or delays caused by carrier disruptions.
- Filing a Carrier Claim: If your parcel shows signs of damage or becomes lost in transit, we recommend filing a claim directly with the delivery carrier using your tracking number.
- Support Assistance: We are always here to advocate for our customers. If you encounter transit issues, contact our care team at [email protected] with your order number and photos of any damage. We will gladly liaise with the carrier and assist in investigating the status of your shipment.
- Customer Address Errors & Theft: AmpliHear™ is not responsible for non-delivery caused by incomplete or incorrect addresses provided at checkout, failed delivery attempts due to absence, or porch theft after a carrier confirms final delivery. Please double-check your shipping details before submitting your order.
Need Further Assistance?
If you have questions about your delivery, need help updating shipping details before dispatch, or have not received your tracking confirmation:
- Email: [email protected]
- Support Hours: Monday – Friday (Responses within 24 business hours