Refund and Returns Policy

At AmpliHear™, customer satisfaction and hearing clarity are our highest priorities. We want you to feel completely confident when ordering from our official store, which is why we provide a clear, fair, and structured return and warranty process.

Please review our policy below regarding returns, functional defects, order cancellations, and refunds.

60-Day Return & Evaluation Window

Our return and warranty evaluation policy is valid for 60 calendar days from the date your package shows delivered via carrier tracking. If 60 days have passed since delivery, we can no longer offer a return, replacement, or refund.

Return Conditions & Defect Policy

Because hearing devices sit directly within the ear canal, strict health and hygiene considerations apply:

  • Functional Defects & Performance Issues: Products exhibiting genuine manufacturing faults, acoustic malfunction, or charging defects within the 60-day window are fully eligible for replacement or return evaluation. To file a claim, you must provide video or photographic proof demonstrating the functional issue alongside your official proof of purchase.
  • Change of Mind: We generally do not accept returns or issue refunds for change of mind or buyer’s remorse once an order has shipped. Discretionary exceptions may be evaluated on a case-by-case basis under extraordinary circumstances, provided the product remains unsealed, completely unused, in its original packaging with all accessories intact, and accompanied by proof of purchase.
  • Return Merchandise Authorization (RMA): Never send a return to the address on the initial shipping parcel. All returns must be pre-authorized with a formal RMA number and return address provided by our support team. Packages returned without prior authorization cannot be tracked or processed.

Non-Returnable & Exempt Items

In accordance with sanitary guidelines and operational policies, the following items cannot be returned or refunded:

  • Promotional gift cards or digital voucher credits
  • Downloadable guides or digital materials
  • Standalone consumables (such as replacement ear domes, wax guards, or cleaning brush packs once unsealed)
  • Products showing signs of customer misuse, physical damage, water ingress, or improper earwax buildup neglect

Order Cancellations

Our automated fulfillment facility processes orders rapidly to ensure fast delivery.

  • Cancellation Window: Order cancellation requests can only be accepted within 60 minutes of order placement.
  • How to Cancel: If you need to cancel your order, email us immediately at [email protected] with the subject line URGENT: CANCELLATION REQUEST – [Your Order Number].
  • Once an order has entered warehouse batch processing or has been dispatched to the carrier, it cannot be canceled or modified in transit.

Return Process & How to Request a Return

  1. Submit Your Request: Email our customer care team at [email protected] within 60 days of delivery. Include:

    • Your full name and official order confirmation number
    • A clear explanation of the issue encountered
    • A brief photo or video showing the device defect or serial verification
  2. Receive Return Authorization: If your return is approved, our team will provide you with official RMA instructions and the designated returns facility address.
  3. Pack & Ship: Securely pack the item with its original charging case, cable, silicone domes, manual, and original retail box.

Shipping Costs for Returns

  • Customers are responsible for paying all return shipping postage costs when returning an item to our authorized facility.
  • Original outbound shipping and handling fees are strictly non-refundable. If a refund is approved, the original shipping expense incurred to send the parcel will be deducted from your total refund amount.
  • Trackable Shipping Requirement: We strongly advise utilizing a trackable shipping courier service with delivery confirmation. We cannot accept responsibility for parcels lost or damaged in transit by third-party delivery carriers without carrier proof of delivery.

Inspection & Refund Processing

  • Inspection: Once your returned parcel arrives at our inspection facility, our technical team will inspect the item within 3 to 5 business days to verify the defect and package completeness.
  • Notification: We will send you an email confirmation notifying you whether the return has been officially approved or rejected based on device condition.
  • Payout Timeline: Once approved, your refund will be initiated immediately back to your original method of payment (credit card, debit card, or payment processor). It typically takes 5 to 10 business days for your card issuer or banking institution to post the funds to your statement.

Late or Missing Refunds

If our team has issued your refund confirmation but the funds have not posted to your account after 10 business days:

  1. Re-check your online bank statement or credit card transactions.
  2. Contact your credit card provider; there is often standard settlement latency before a credit posts.
  3. Contact your banking institution, as processing backlogs may delay incoming electronic transfers.
  4. If you have completed these steps and still have not received your funds, please contact us at [email protected] so we can provide your payment processor reference ID.

Defective Exchanges

We gladly replace items that arrive damaged during transit or contain internal manufacturing defects. If you need a direct one-to-one exchange for the exact same model:

  • Email [email protected] with your order number and documentation of the malfunction.
  • Upon defect verification, our team will arrange a replacement unit to be shipped to your delivery address at no extra cost.